High Tech Automated Recording Devices

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Call recording provdes a record of phone calls

Call Recording is becoming  increasingly important in daily  business. Increased liability, and cases of fraud and threat make Call  Recording an essential tool for organizations.  Recorded telephone calls are being  used more and more to clarify what was agreed upon, or as evidence of fraud or  threats. The Call Recorder IP’s many models give you the ability to record  all of your phone calls, whatever the  circumstances.

“You shouldn't have to prove what was agreed on  the phone. But when it's necessary, you'll be glad we were  there."

Agreements reached on the phone form an  important part of business in the financial world, but are also  increasingly common in trade, industry, and the  Civil Service. Using a recorded  conversation as evidence of an order or agreement is common practice in  these sectors. The Hard Disk Call Recorder has been developed for this  specific purpose, with all its recordings being available at any time. The  reliability of the Call Recorder can make it possible for recording of agreements  and orders to become standard business practice.

Threat protection

In addition to the hard disk Call Recorder IP, the flash memory Call  Recorder IP is the model specifically designed to cope with security  problems. Less storage is  required because only threats or other selected calls are actually stored.  Unlike the default mode of our other call recorders, the Call Recorder IP  Flash records all calls, but only keeps calls when a designated key is  pressed during or after the call.

The rationale is that you do not need to keep all  calls; only those calls (or call) that is the active threat needing to be  kept for later playback.. For this, not much memory is required, but all  of the other functions need to be present.

That is why the Call Recorder IP Flash is such a good  fit for potential threat environments. Such environments could include:  Schools; certain government installations; parks, stadiums and other  tourist locations; airports; and so forth. The list of potential threat  locations is unfortunately growing; but that is the world we live in  today. And the Call Recorder IP series has been designed to be an integral  part of the immediate response arsenal in today's hi-tech communications  world.

Recording calls as a security  safeguard
 

A company or organization in the public sector, or  with accountability to society, inevitably deals with confrontations and  discussions - unfortunately often including threats.  Yet a person  answering the phone cannot be prepared for all these situations. If an  incident is recorded automatically, an unexpected problem can always be  discussed with colleagues or people in charge. For this reason Call  Recorder IP's play an important role in protecting persons, organizations  and assets.

The PTAM-IP

(Professional Telephone Answering Machine)

Businesses are often called after office hours; private  individuals in particular might like to respond to letters or  advertisements. From now on do not let these calls go unanswered. PTAM  stands for Professional Telephone Answering Machine.

It is a machine specially designed for businesses to handle  a large amount of telephone traffic. When your firm is unmanned the PTAM  will do the honors in the best possible way.

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Call  Recorder IP

The Bottom  Line More times than not, you do not know ahead of time how  important a phone call might be until itís over. Thatís where the Call  Recorder is ideal - all calls are recorded and indexed automatically for  you You will find that recording all calls with the Call Recorder has  many advantages. Imagine the benefits of having a recording of the  complete dialogue of a complex technical discussion, then reviewing it  off-line after you have had time to think about what was said. This  technique allows you to concentrate on the discussion without worrying  about taking detailed notes during the conversation. Similarly,  telemarketing and help desk personnel can use it to review and improve  their telephone skills and efficiency.  Call Recorder IP  Features   Crypto Card security and protection; Network connection for LAN and Internet  access: Simply plug into your Ethernet hub (RJ45). Answering machine mode on analog lines for  extended recording possibilities; Using optional CR-IP Archive software for  Windows; access, download conversations and control from 1 to 4  CR-IP's simultaneously using simple graphical user  interface.

Call  Recorders     The ìIPî in Call Recorder IP The new Call  Recorder IP offers users the connectivity lacking from previous models.  The Call Recorder can simply be connected to the local area network, and  also to the Internet, via the IP port. In this way recordings in the  Call Recorder can be transferred quickly and easily to a central server  for archiving and backup. Because the Call Recorder IP effectively works  as a FTP server, recordings can be transferred via the Internet or via a  router and dialup connection, with strict security guaranteed. The  server can then archive all recordings centrally and conveniently with  the software available. The combination of the Call Recorder operating  independently of a PC, yet easily connected to it, offers the user the  high reliability needed for recording important  calls.   Flexibility from easy  availability The Call Recorder is usually placed on or near a desk, and  connected to the telephone. This has many advantages over large central  voice-logging systems. The recorder is quickly and easily connected, and  works straightaway. Calls can be retrieved and played back in a  user-friendly way. Because of its simple operation the Call Recorder  will really be used, and not seen as a remote privacy-threatening  machine kept in the  cellar.

The Crypto Card: The ultimate in  security The newly developed Crypto Card technology for the Call  Recorder IP offers an new dimension in security, not only when the  recording is in the Call Recorder IP, but also when it has been  transferred elsewhere. It is impossible to play a recording without the  correct Crypto Card and the pin code that comes with it, so that  recordings can safely be sent via Internet. In this way several people  with different Crypto Cards can make use of the same Call Recorder,  without being able to listen to each otherís recordings. The security of  the Crypto Card overcomes the issue of company privacy, whilst also  increasing the evidential value of a recording, because the Crypto Card  ensures that a recording is original and has not been tampered with. The  Crypto Card is an option available with the Call Recorder  IP.

Compatibility: The key for ease of  use Recordings that have been transferred from the Call Recorder  IP to a PC or server can be played on any PC with a soundcard. The file  formats can be converted without loss of quality and sent by e-mail, for  example. In this way an important recording can be sent quickly and  easily to the people who want to hear it. Crypto Card encoded recordings  can be played by a PC provided with a Crypto Card  reader. The Call Recorder IP Archive Software:  Decentralized becomes centralized The great advantage of  the TCP/IP connection on the Call Recorder IP is the ability to make  backups of the recordings quickly and to archive them centrally or  distribute them. No special software is needed for this as the Call  Recorder behaves like an FTP server, with standard FTP software able to  transfer the files from the Call Recorder. If you would like all your  recordings neatly arranged in a central database from which selections  can be made for conversion or further archiving, Call Recorder IP  Archive Software is eminently suitable. This Windows software  automatically creates an archive for 1 to 4 Call Recorders. With the  help of this archive CDís can be made, and conversations played or  converted. Call Recorder IP Archive Software is compatible with the PC  Crypto Card Reader.

Other applications of the Call  Recorder The Call Recorder does not only record telephone calls, it  can also function as a high capacity audio recorder. It is especially  useful when recording meetings. Its popularity in this application is  the result of two important features:There is no  limit to recording time; and the recordings can be  copied and distributed easily. In this way  recordings of a meeting can be put at the disposal of the participants  via the LAN, internet or a CD-ROM. Another application of  the Call Recorder is as a headset telephone, meaning that loss of space  on the desk due to the recorder taking up extra room is not an issue.  The optional footswitch is an ideal aid to transcribing minutes of  meetings.   The Monitor  function The Call Recorder offers the ability to listen in to recordings  via the net. This application is of special interest in training  situations and Call Centers. The monitor function is present in every  Call Recorder IP. There is optional PC software available that makes it  possible to connect to the recorder via the LAN and listen in to  recordings.

Record All of Your Phone Calls Automatically If you depend  on telephone calls for the success of your business, the Call Recorder  is the tool for you! It records all your calls automatically - up to a  maximum of 3,900 hours! Use the Call recorder to log all your  appointments and business discussions ensuring accuracy and proper  follow-up. This will greatly increase your telephone call  efficiency. Does not require a computer Optionally archive calls to a PC or server IP technology allows access over intranet or  internet Works with all digital or analog phones

Convenient Digital  Technology Using state-of-the-art  digital technology, the Call Recorder is not a modified cassette  recorder. The Call Recorder is in fact a compact computer system which  compresses and digitizes phone conversations then stores them as files  on an internal hard disk. The benefit of this approach over a cassette  tape is apparent whenever you need to access one of your recordings.  Even for just a few hours of conversations, searching and rewinding a  cassette can be tedious. By contrast, The Call Recorder automatically  maintains a database that allows you to instantly access your important  calls by caller ID, date and time or by a unique index text identifier  of your choosing. Impressive Storage  Capacities The Call Recorder lets  you save many more of your calls! By using advanced digital sampling and  compression techniques, the Call Recorder is able to store many times  the amount of conversations as analog tape or DAT recorders. The actual  storage capacity is dependent on the capacity of its internal 2.5 inch  hard drive. The Call Recorder is currently available in three models  ranging from 1,950 hours up to 3,900 hours (check if more storage is  desired).

Easy  To Use There are two basic ways to use the Call Recorder, it either  records all calls for review at a later time, or else it records each  call, then prompts you following the call whether to save or discard  that call. For convenience in using the Call Recorder to transcribe  calls, a lightweight telephone headset is included. This keeps your  hands free for using a keyboard or similar tasks during conversations.  Additionally, the Call Recorder can also function as a telephone with  its built-in keypad, function keys, speaker and LCD  screen.

Index Your Calls You  can optionally assign a text code of up to 7 alphanumeric characters to  any conversations stored in the Call Recorder. For example, you might  enter the string "VIDI" on those calls to or from Vidicode. This indexed  text can then be used when searching for certain specific  calls.   If your phone line has ANI (Caller ID) installed, the  Call Recorder can automatically save the phone number of calling parties  in the code field for each recording.

Conversation Database Your conversations are stored efficiently and  securely on the Call Recorder. For sensitive applications, a password  can be set up that will block anyone else from listening to your  conversations. In case you fill up all available storage on the Call  Recorder, it will continue to store new conversations by overwriting the  older calls first.  Software is available to archive and playback  important conversations on your PC, thus providing for almost unlimited  off-line storage. Find Calls  Quickly Searching for specific  calls is just as easy as recording. The last recorded call is played by  pressing a specific function button. Another special function allows you  to search by date or indexed text (including Caller ID). Other function  buttons allow you to move back and forth among calls in much the same  way you operate a VCR or audio cassette recorder. Since the Call  Recorder stores recordings digitally.  Recordings can be randomly  accessed.  The display indicates elapsed vs. total time of each  recording, so you can easily seek out specific parts of long  conversations in just seconds.

Full Featured Answering Machine When you are  away, the Call Recorder functions as a professional answering machine.  Using a Call Recorder as an answering machine offers several distinct  advantages. The storage capacity is practically unlimited. Locating and  listening to your answering machine messages is as simple as listening  to recorded conversations, either locally or by calling in from a remote  telephone. As with the call recording function, your messages are  password protected from unwanted access from a remote telephone. When  you return to your home or office the display shows how many new  messages have been received. These can be played through the internal  speaker by pressing one of the function buttons. You can also choose to  save some of the messages and delete others - impossible to do with  conventional answering machines. Old messages can then be found based on  date and time, Caller ID or other code of your choice. Co n v e ni e n t M e m o R ecorder The Call Recorder is a perfect memo  recorder or dictation machine. Simply put on the headset, press  Record+Play and begin talking. Store multiple memos, each one  time-stamped for later retrieval. When used as a memo recorder, the Call  Recorder has the same advantages - enormous capacity, easy searching and simple  transcribing. An optional foot pedal control is available that lets you  search, rewind or fast forward the messages without using your hands - a  real benefit to transcribers. Important Meeting Recorder Another use of  the Call Recorder is for recording your important meetings. By using an  optional microphone connected to the Call Recorder instead of the  headset, just start the recording at the beginning of the meeting and  forget it. The Call Recorder captures the entire meeting automatically  because of its huge capacity. No matter how long your meeting lasts,  youíll never have to hold up proceedings while you fumble with changing  cassette tapes. Transcribing your meetings with the simple search and  find functions of the Call Recorder.